Privacy Policy
Coco + Stone Wellness + Education
The Coco + Stone Method™
Website: www.cocoandstone.com.au
Last updated: 13 October 2026
1. Our Commitment to Your Privacy
At Coco + Stone Wellness + Education, your trust means everything to us.
Whether you're visiting our website, booking a treatment, attending a masterclass or joining one of our educational experiences, we are committed to treating your personal information with care, respect and confidentiality.
This Privacy Policy explains how we collect, use, store and protect your information when you interact with our business.
We aim to handle your information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles
2. Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address, phone number and contact details.
Booking information, appointment history and service preferences.
Information you provide through consultation forms, including relevant health information, allergies, sensitivities and treatment considerations.
Information relating to masterclass registrations, courses, workshops and purchases.
Payment and transaction information, such as purchase amounts and payment status.
Information you provide through enquiries, feedback, testimonials or communications.
Website usage information, such as IP addresses, browser types and cookie data, where collected by our website or service providers.
We only seek to collect information reasonably necessary for providing our services, operating our business and meeting our legal obligations.
Where sensitive or health information is required, we will handle it with additional care and obtain consent where required by law.
3. How We Collect Your Information
We may collect information when you:
Visit or interact with our website.
Book an appointment or complete a consultation form.
Register for a masterclass, workshop or online course.
Purchase a service, product or educational resource.
Subscribe to our email list or download a free resource.
Contact us by email, telephone, social media or through our website.
Participate in surveys, provide feedback or submit testimonials.
Information is generally collected directly from you. We may also receive relevant information from booking, payment or other service providers you use to interact with us.
4. How We Use Your Information
We may use your personal information to:
Process bookings, purchases and registrations.
Deliver treatments, workshops, masterclasses and educational content.
Send appointment confirmations, reminders, access links and important service updates.
Respond to enquiries and provide customer support.
Maintain appropriate client records and assist with safe service delivery.
Manage payments, refunds and accounting records.
Improve our website, services and educational experiences.
Send newsletters, offers and marketing communications where permitted by law.
Meet legal, regulatory and business recordkeeping obligations.
We will not use your sensitive health information for unrelated marketing without the consent required by law.
5. Client Health Information and Confidentiality
As part of our massage, bodywork, beauty and wellness services, we may request information about your health, allergies, sensitivities, medical history or other circumstances relevant to your treatment.
This information helps us understand your needs, identify appropriate treatment considerations and provide a safe, personalised experience.
Your consultation information is treated as confidential and is only accessed or shared where reasonably necessary, authorised by you or otherwise permitted or required by law.
Please provide accurate information and let us know if relevant circumstances change.
6. Payments and Third-Party Providers
We use third-party platforms to help operate our business, including services for appointment bookings, payments, online education, email communication and website management.
These may include Square, Stripe and other providers used by Coco + Stone.
When you make a payment, your payment information is processed through the relevant payment provider. Coco + Stone generally receives transaction details and payment confirmation rather than your full payment card details.
Third-party providers may process or store information under their own privacy policies and security arrangements.
We encourage you to review their policies where relevant.
7. Email Marketing and Communications
If you subscribe to our mailing list or otherwise provide the consent required by law, we may send you information about:
Upcoming masterclasses and educational opportunities.
New treatments, rituals and services.
Courses, workshops and special offers.
Free resources, inspiration and business updates.
You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.
Unsubscribing from marketing does not necessarily stop essential transactional communications relating to bookings, purchases or services you have requested.
We aim to comply with the Spam Act 2003 (Cth) and applicable Australian marketing requirements.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.
Depending on the tools enabled on our website, cookies may also support advertising or marketing measurement.
You can manage or restrict cookies through your browser settings. Some website features may not function as intended if cookies are disabled.
Where consent is legally required for particular tracking technologies, we will seek it.
9. Sharing Your Information
We do not sell your personal information to advertisers or data brokers.
We may disclose personal information to trusted service providers where reasonably necessary to operate our business, including:
Website hosting and technical support providers.
Booking and client management platforms.
Secure payment processors.
Email marketing and course delivery platforms.
Professional advisers, accountants or other authorised service providers.
We may also disclose information with your consent or where required or permitted by law.
We expect service providers handling information on our behalf to maintain appropriate privacy and security safeguards.
10. Overseas Storage and Disclosure
Some third-party technology providers may store, access or process personal information outside Australia.
Where overseas disclosure occurs, we will take reasonable steps required under applicable Australian privacy law to protect personal information.
11. How We Store and Protect Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the information and service involved, safeguards may include secure third-party systems, access controls, passwords and appropriate administrative practices.
No method of electronic storage or transmission can be guaranteed completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to legal recordkeeping obligations.
12. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding.
We will consider requests in accordance with applicable privacy laws and explain if a request cannot be fulfilled.
Privacy contact:
Coco + Stone Wellness + Education
Email: [email protected]
Phone: +61 439 476 467
13. Privacy Concerns and Complaints
If you have concerns about how your personal information has been handled, please contact us using the details above.
We will review your concern, investigate where appropriate and aim to provide a response within 30 days.
If you are dissatisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
14. Children and Young People
Our website and educational offerings are primarily intended for adults.
Where services are provided to children or young people, we may require consent from a parent or legal guardian, depending on the circumstances and applicable law.
We take additional care when handling children's personal information.
15. Links to External Websites
Our website, emails and educational resources may contain links to external websites, platforms or resources.
We are not responsible for the privacy practices of third-party websites that we do not operate.
We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.
The latest version will be available on our website, with the date of the most recent update displayed at the top.
17. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Coco + Stone Wellness + Education
The Coco + Stone Method™
Website: www.cocoandstone.com.au
Email: [email protected]
Phone: +61 439 476 467
We appreciate the trust you place in us and are committed to treating your information with care and respect.
Newton, SA
Terms & Conditions
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