elevate
Salon + Spa Team Training
The Coco + Stone Method™
Transform the way your team touches, treats and cares for your clients.
ELEVATE is an immersive in-salon education experience designed for hair salons, day spas and beauty teams who want to strengthen their hands-on skills, elevate their client experience and create the kind of service clients remember, recommend and return for.
Because exceptional client experience isn't created by adding more to your menu.
It's created in the details.
The consultation. The environment. The senses. The touch. The transitions. The way your team makes someone feel.
Through practical education, demonstrations and hands-on training, Natalie brings The Coco + Stone Method™ directly into your workplace — giving your team skills they can begin implementing with clients immediately.
YOUR TEAM ALREADY KNOWS HOW TO DO THE SERVICE.
Let's teach them how to create the experience.
There is an enormous difference between performing a technically good service and creating an experience a client can't wait to return to.
ELEVATE helps bridge that gap.
Your team will learn how seemingly small details, the welcome, consultation, environment, head massage, pressure, transitions, sensory experience and even the way a service ends, can completely change the client's perception of their appointment.
This isn't about making services longer.
And it isn't about completely changing the way your salon operates.
It's about elevating what your team already does.
Perfect for
↓
Hair Salons
Transform the basin from a necessary part of the appointment into one of the most memorable moments of the service.
Day Spas
Refine massage, touch, transitions and sensory experience to create greater consistency and a more premium client journey.
Beauty Salons
Introduce intentional massage and sensory elements that elevate facials, brows, lashes and beauty treatments.
Wellness Spaces
Strengthen practitioner presence, client connection and treatment-room experience.
What Your Team Can Learn
Signature Head + Scalp Massage
Practical, hands-on massage techniques designed to elevate basin rituals, scalp treatments, facials and other client services.
Your team will learn:
Head and scalp massage techniques
Pressure, rhythm and flow
Intentional touch
Seamless transitions
How to create relaxation without unnecessarily extending appointment times
How to adapt techniques to your existing service menu
The 5 Senses Method™
Your client is experiencing your business before your service even begins.
We'll explore how to intentionally work with:
SIGHT · SOUND · SCENT · TOUCH · TASTE
and identify simple opportunities to improve the sensory journey throughout your salon or spa.
The goal isn't to add endless extras.
It's to make what you're already doing more intentional.
Elevating the Client Journey
We'll look beyond the technical service and consider the entire experience:
Arrival → Welcome → Consultation → Treatment → Ritual → Goodbye → Rebooking
Your team will begin recognising the small moments that influence how valued, cared for and connected a client feels.
Creating Your Signature Experience
I don't want your salon to become Coco + Stone.
I want to help you uncover what makes your brand special.
Together, we'll look at ways your team can translate your brand values into tangible client touchpoints and create greater consistency across the experience.
the Result
Imagine your entire team understanding that they're not simply delivering services — they're creating experiences.
ELEVATE is designed to help your business:
Improve the quality and consistency of the client experience
Strengthen your team's massage and touch skills
Give staff greater confidence at the basin and treatment table
Increase the perceived value of existing services
Create more memorable client touchpoints
Strengthen client loyalty and encourage rebooking
Differentiate your salon or spa without competing purely on price
Create a more premium and cohesive brand experience
Give your team fresh inspiration and renewed pride in their work
Introduce techniques that can be implemented immediately
This Is Not Another Prouduct Training.
Your team has probably attended plenty of education focused on:
what product to use,
what technique to perform,
what formula to mix,
what service to sell.
ELEVATE looks at something different.
How does it feel to be your client?
What do they see?
What do they hear?
What do they smell?
How are they touched?
How are they welcomed?
How does your team transition between each stage of the appointment?
And ultimately...
What do they remember when they walk out your door?
That's the layer we're going to ELEVATE.
Training Options
Elevate
Salon Experience
Ideal for hair salons wanting to strengthen their basin experience and overall client journey.
Training can include:
The 5 Senses Method™
Signature Head + Scalp Massage
The Elevated Basin Experience
Intentional Consultation
Client Journey Audit
Creating Signature Salon Touchpoints
Elevate
Spa Experience
Designed for beauty, spa and wellness teams wanting greater refinement across treatments.
Training can include:
The 5 Senses Method™
Face, Head + Scalp Massage Techniques
Intentional Touch + Treatment Flow
Treatment Room Experience
Client Journey Audit
Creating Signature Spa Rituals
This is where you can retain a little more of your Coco + Stone philosophy — presence, nervous-system awareness, energy and intentional touch — because it fits naturally in a spa/wellness setting.
BESPOKE TO YOUR BUSINESS
No two ELEVATE team trainings need to look exactly the same.
Before your training, we'll discuss your business, existing services, team and the areas you'd most like to elevate.
Your training can then be tailored around the skills and client-experience opportunities most relevant to your space.
This means your team isn't learning random techniques they'll never use.
They're learning how to apply the education inside your actual business.
MEET YOUR EDUCATOR
Hi I'm Natalie!
Hairdresser. Bodywork practitioner. Educator. Creator of The Coco + Stone Method™.
After years working behind the chair and treatment table, I became fascinated by what separates a good service from one people genuinely remember.
It wasn't always another technique.
It was the way someone was welcomed.
The environment.
The consultation.
The confidence of the hands touching them.
The attention to detail.
And above everything else, how they felt.
The Coco + Stone Method™ brings together the worlds of hair, beauty, bodywork and client experience to help practitioners elevate what they already do.
Today I teach these principles through practitioner education, hands-on training and private salon and spa team experiences.
Hear what Karen had to say about Elevate
Attending the “Elevate” workshop by Natalie from Coco and Stone Wellness was an unparalleled experience that exceeded all my expectations.
As someone who has participated in various motivational and training workshops, including those in hairdressing, I can confidently say that this event was a standout. Natalie's professionalism and intuitive planning created a profound day for all attendees.
Her attention to detail was evident in every aspect, especially in the beautifully crafted workbooks that encapsulated her extensive knowledge. These materials were not only informative but also a pleasure to engage with throughout the workshop. One of the highlights was Natalie's signature head massage demonstration, which she shared with us to enhance our client interactions. Her approach to teaching and sharing skills is highly commendable and left a lasting impression on me. The techniques I learned are invaluable, not just for professional development but also for elevating the overall client experience. Investing in this workshop has paid dividends far beyond the initial cost, enriching my professional toolkit and personal growth immensely.
I wholeheartedly recommend Natalie's workshops to anyone looking to enhance their expertise and client offerings. Don't hesitate – the value you receive is truly tenfold.
-Karen Burgess
Attendee of Elevate
love notes from our students
'Best day ever!"
"Nat, you are just amazing. Thank you so much again for Elevate. I can't even put my feelings into words! Best Day Ever"
-Shannon (Salon Lalani)
"I'm not sure I have the words"
Today was truly, ooofff. I'm not sure I even have the words yet for how wonderful it was. Give me a few days to process - but I feel absolutely invigorated and inspired! thank you so much for the beautiful day that you created for me today.
-Meraki Hair
''Amazing day of uplifting Education"
"Thank you so much for an amazing day of uplifting education and spiritual enlightenment. I learnt so many things like how to brand my business and performing energetic body scans! "
-Nurture Hair Collective
"Thank you Natalie"
"Still can't stop talking about how amazing this experience was, and how anyone in our fields can benefit. Thank you Natalie"
-Karen B
"Truly a soul experience!"
"Thank you, Natalie. It was a beautiful day. I can't wait to attend more. Truly, a soul experience. Please do a Retreat for Bodyworkers!"
-Effie B
"So much knowledge"
"This day was amazing, and we need more of these workshops. Natalie facilitated a beautiful day full of knowledge, connections and awareness to the possibilities to take your business to the next level"
-Legacy Lifestyle
The Investment
Private Team Training
ELEVATE can be delivered as a half-day or full-day private training experience, tailored to your team and business.
Investment quoted based on team size, location and training requirements.
Interstate training available.
Newton, SA
Terms & Conditions
© COCO AND STONE HEALTH AND WELLNESS 2024. All Rights Reserved.
